MOVATE’S
UNIVERSAL CHATBOT
Effortless support via AI-powered automated solution
Overview
Customer support is a great thing, when done right. Imagine being able to understand and address customer pain points without being asked and providing an innate, personalized support experience every time. Movate’s Universal Chatbot helps you do that and more as the chatbot works as an alternative solution to address any support concerns customers may have across any channel. It helps customers resolve queries quickly and effectively, enhancing satisfaction while significantly reducing the volume of tickets to the traditional support/helpdesk. With advanced AI and seamless integration with your business knowledge base, the solution is scalable, secure, and designed to enhance customer engagement while driving operational efficiency.
Empower your business with AI-driven automation that streamlines operations, reduces support tickets, and delivers personalized support at scale.
Outcomes
Smarter conversations; Seamless resolutions
Empower Customer Support
Deliver authentic, human-like support experiences with a scalable chatbot that integrates with your knowledgebase, ensuring accuracy and consistency across interactions
Enhance Engagement and Satisfaction
Wow customers with consistent responses that adapt to their needs while fostering trust and loyalty
Drive Efficiency and reduce costs
Automate repetitive tasks, free up support agents for critical needs and cut operational costs without compromising service quality
Future-ready solution
Built to support you as your business grows, our solution is multi-lingual and multichannel ready with effortless integrations across data sources/platforms
Insights-driven improvement
Leverage analytics and gain actionable insights to user behaviour and optimize your chatbot’s efficiency continuously.
Industries
Movate AI powers industries from technology and telecom to healthcare and retail, boosting efficiency with automation, insights, and seamless interactions.
Strategic Differentiators
Personalized, context-aware, and human-like interactions.
Reinforced learning with analytics and seamless MLOps for continuous improvement.
Tailored domain adaptability with customer knowledgebases and automated updates.
Built-in data privacy, tagging, and centralized security governance.
Integrated regulatory compliance (GDPR, CCPA, PCI DSS, HIPAA).
Optimized chatbot performance with automated updates and security protocols.
Purpose & Uses
An alternate channel to traditional support that remediates customer queries and inquiries.
Empowering customers with self-service options.
Scales support for global customers with multi-lingual capabilities.
Escalates first-time/complex issues with human hand-off of transcripts.
Integrated with best-of-breed CRMs for new incident/case creation.
Case deflection by automating FAQs.
Transforming industries with intelligent, future-ready solutions
Features & Benefits
Core Aspects
- Domain-specific knowledgebase integration with search and retrieval optimization.
- NLU for intent classification and explainable Gen AI capabilities.
- Extensible and scalable data management ecosystem for seamless adaptability.
- Feedback analytics for reinforcement learning and human-like, context-aware conversations.
- Data privacy, security, and compliance.
- Enhanced CRM integration for efficient case creation with real-time data updates.
Key Advantages
- Instant query resolution with 24/7 always-on self-service support.
- Enhanced case deflection to reduce tickets and streamline operations.
- Global customer outreach with live translations for seamless interactions.
- Empowers customer trust while mitigating risk.
- Boosted CSAT and retention through improved support experiences.
- Elevates business efficiencies with cost savings and scalable operations.
FAQs
