• Transform customer support with an AI-Powered Chatbot for scalable, intelligent, and personalized engagement

        • Always-on, multilingual AI assistant for faster, smarter customer interactions and real-time updates.

        • Drive operational efficiency and enhance customer engagement with AI-Powered Intent Classification for faster, smarter resolutions

        • An AI-powered intelligent CX transformation platform that leverages AI, cognitive RPA, analytics, and augmented reality to deliver customized solutions for clients.

        • An intelligent automation platform that is an amalgamation of AI, analytics, and automation that cohesively manages complex infrastructure ecosystems to provide superlative CX

        • A unique platform with patented intent analytics that enables empathetic conversations

        • Seamless connectivity & smarter operations

        • Redefining automotive mobility with intelligent systems and real-time data to enhance safety

        • Driving smarter shopping and seamless support with AI-powered retail experiences.

        • Elevating experiences, one game at a time

        • Transforming healthcare and insurance with AI-powered analytics and automation to predict diseases

        • Redefining tech with intelligence & automation

        • Powering secure, personalized, and efficient banking with AI-driven automation

        • Optimizing manufacturing with AI-driven automation and predictive insights to enhance quality

        • Enabling CPG brands to connect, personalize, and scale through AI innovation.

  • Insights
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MOVATE AI’S PARTNER ASSIST AGENT

Redefining CX with AI-driven accuracy and agility.

Overview

Overview

Imagine a world where customer support is instant, intelligent, and effortless—where every query is understood instantly, and proactive solutions are rapidly recommended to eliminate frustration. That’s where the Partner Assist Agent transforms the game. Powered by advanced NLP, and intent classification, this AI-driven assistant doesn’t just respond—it anticipates. From real-time order updates to seamless agent support, it streamlines interactions, reduces wait times, and delivers smarter, more personalized solutions and experiences.

With intelligent automation for business agility at its core, the Partner Assist Agent isn’t just a support tool—it’s the key to faster resolutions, happier customers, and stronger relationships.

Outcomes

Actionable insights; Stronger growth

Optimized Order Management:

Real-time updates and seamless modifications reduce friction in customer interactions.

Higher Customer Satisfaction (CSAT):

Reduced response times and personalized service improve overall customer experience.

Improved Operational Efficiency:

AI-driven automation minimizes manual tasks and enhances agent productivity.

Scalability and Accuracy:

Adapts to evolving business needs while maintaining high accuracy in intent recognition.

Faster Resolutions:

Streamlined processes result in a lower average handling time (AHT) and first-contact resolution (FCR) improvements.

Enhanced Compliance & Security:

Ensures data privacy and regulatory compliance with built-in security measures.

Strategic Differentiators

Effortless no-code deployment with a guided, step-by-step process—no complex coding required.

Industry-tailored adaptability leveraging customer knowledge bases for precise, domain-specific responses.

Processes structured and unstructured data to ensure highly accurate query classification and insights.

Built-in enterprise-grade security with data tagging, privacy controls, and compliance with GDPR, HIPAA, and other key global standards.

Seamlessly detects diverse customer queries with contextual awareness and supports multiple languages.

Integrates effortlessly with existing systems including SAP, Salesforce, APIs, and 100+ prebuilt connectors.

Purpose & Uses

Automates customer support, from FAQs to complex queries for faster resolution and reduced agent workload.

Optimizes order management with real-time updates and seamless modifications without delays.

Routes complex inquiries intelligently to the most suitable human agent, improving response effectiveness.

Provides AI-powered analytics and insights to enhance service quality and optimize team performance.

Enhances multilingual communication to enable seamless customer engagement in their preferred languages.

Ensures data protection and regulatory adherence to keep business operations secure and compliant.

Transforming industries with intelligent, future-ready solutions

Technology

Driving the next era of intelligent technology—accelerating development, fortifying security, and enabling proactive IT management to keep businesses ahead in a rapidly evolving digital world.

Telecom

Empowering telecom providers with AI-driven intelligence and automation to optimize networks, enhance reliability, and deliver seamless customer experiences.

Sports & gaming

Transforming fan engagement, player performance, and gaming experiences with intelligent automation, real-time analytics, and immersive personalization.

Manufacturing

Optimizing manufacturing with AI-driven automation and predictive insights to enhance quality, streamline supply chains, and drive precision in every operation.

Automotive

Redefining automotive mobility with intelligent systems and real-time data to enhance safety, predict maintenance, optimize supply chains, and deliver personalized driving experiences.

Health & insurance

Transforming healthcare and insurance with AI-powered analytics and automation to predict diseases, personalize treatments, streamline claims, and enhance decision-making.

Finance

Transforming the future of finance through intelligent automation, enhanced security, and hyper-personalized experiences-empowering banks to stay resilient and responsive in a digital-first world

CPG

Redefining how CPG brands connect, personalize, and scale-leveraging AI to deliver immersive, data-driven customer journeys in today’s dynamic digital landscape.

Retail & e-commerce

Elevating the way retailers connect and convert-using AI to deliver intuitive shopping, smarter support, and hyper-personalized experiences that keep customers coming back.

Features & Benefits

Core Aspects

  • Domain-specific knowledge base ensures accurate responses aligned with industry needs.
  • Advanced Natural Language Understanding (NLU) recognizes context, tone, and intent with precision.
  • Multi-intent detection processes multiple queries in a single request for seamless interactions.
  • Seamless integration with SAP, Salesforce, APIs, and 100+ prebuilt connectors for system compatibility.
  • Always-on support with 24/7 availability to manage high query volumes without delays.
  • AI-driven insights and dashboards provide real-time performance monitoring and analytics.

Key Advantages

  • Faster order processing with instant retrieval and updates on order status and modifications.
  • Reduced agent workload by automating repetitive queries, allowing human agents to focus on complex cases.
  • Lower operational costs by minimizing reliance on large customer service teams.
  • Personalized customer interactions through AI-driven contextual support and query handling.
  • Enhanced scalability and accuracy to manage high volumes of queries efficiently.
  • Regulatory compliance with built-in security measures ensuring data protection and adherence to privacy laws.

FAQs