Contelli automation center
Overview
Contelli delivers next-gen IT experience to customers and users through its smart insights-based experience center. Contelli Experience Center brings together the right blend of IT solutions to deliver ‘highly personalized’ yet ‘standardized to the core’ IT Support experience.
Discover Contelli automation center modules
Contelli iCMP – NextGen cloud management platform
Contelli Hybrid Cloud Management Platform (iCMP) empowers cloud administrators and improves developer productivity to achieve agility and speed up the delivery of digital services. iCMP is built to enable end-to-end code and infrastructure lifecycle management from a unified console.
Continuous Integration and Continuous Delivery (CI/CD): Deploy and operate development & testing environments allowing faster time to market for applications and software products
Environment as a service: Easily deploy and operate production environments, embed regulatory compliance & security to the environment structure and allow repeatable deployment of these secured environments.
Cloud governance: Right size cloud resources (processing, storage, memory), spend management, deal with allocations and chargebacks, and set up monitoring and alerting.
Contelli FinArch – Cloud cost governance
Contelli FinArch is developed to address cloud overhead challenges, it is built with experience of 50+ clients with notion that a best-in class cloud optimization requires both financial as well as architectural best practices.
Differentiators of Contelli FinArch solutions are:>Over 50 architectural best practices that considers various parameters such as RTO, RPO, scalability, reliability requirement to map right cloud resources
Periodically assess new cloud features to explore optimization opportunities
Over 200 cost optimization dashboards by applying AI and ML on various data sources such as historic performance, applications scalability, ITSM data etc.
Contelli AIOps – Intelligent ITOps
Contelli AIOps is a flexible automation solution with built-in 4000+ automation libraries with emphasis on each phase of the lifecycle of an incident right from event monitoring & correlation to incident resolution and agent amplification with following sub modules:
Observe – End-to-end infrastructure observability, i.e., event monitoring, event aggregation and health checks
Cloud Heal – AI-based event deduplication, event correlation and auto alerting of incidents to take necessary actions, predictive and preventive maintenance, and alert fine tuning
Cloud Ops – Intelligent automation combining insights from AIOps with powerful IT automation to improve operational efficiency, accelerate incident resolution, increase resiliency.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Chat
- E-commerce
- Social media
- Remote login
- In-person
- SMS
- Support app
- Web
- Video
- Voice
Driving impact
- Supporting 160K customer’s associates and 123K vendors for a tech company
- Blend of digital and human-led support with a superior user experience and quality assurance
- Increased resolution rate from an average of 22% to 75%
- End-to-end digital workplace solutions for 3000 associates for an adtech company
- Device Lifecycle as a Service with UEM & workplace engineering
- Secured workspace and smart desk support
- Managed GSuite (Collaboration) platform provisioning & support
- Mac and Windows support
- Smart asset management and self-service provisioning
Ready to reinvent your enterprise with AI?
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