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Day: November 4, 2024

  • How GenAI chatbots are reimagining retail CX

    How GenAI chatbots are reimagining retail CX

    —

    by

    devca
    in

    Chatbots have increasingly made their presence in the consumer services space According to McKinsey & Company, retailers need to move quickly to seize the opportunity presented by GenAI as they experiment with technology and realize that it holds great promise for reviving growth. One such area is the chatbot. While the adoption of traditional chatbots